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Frequently
Asked Questions
HOW
IT WORKS
When do you start working on my project?
How long does it take before I can see
some conceptual drafts?
How can I see my logo design samples?
How many changes may I ask for my logo
design?
What if I don't like any of the initial
logo designs?
What if I have my own idea for the logo
design?
Can you redesign my existing logo design?
Do you do illustrations?
What is the difference between a
corporate image and an illustration?
Do you make logo design for products,
titles, or names?
When I view my stationery on the web
site it seems to have different colors than my
original logo design. Why?
Who keeps the rights of the final logo
design?
LOGO KIT AND FILES
What files will I get with my order?
Will you provide me with scalable vector
files?
What is a scalable vector file?
What is a bitmap file?
What are Pantone colors?
How can I use vector files?
How can I use bitmap files?
Can I edit my business cards and
stationery?
Why does the color look different when I
print it?
GENERAL
QUESTIONS:
Is
my payment information secure?
Does Adrift Graphics have any rights over the logo design?
What software do you use to create the logo design?
Which payment methods do you accept?
HOW IT WORKS
When do you start working on my project? [back
to top]
We will start working on your project as soon as we receive your
request and payment.
How long does it take before I can see my samples?
[back to top]
Usually, conceptual drafts for logo design orders are
available within 2-4 business days. Delivery of
conceptual drafts for other services will be as
quoted.
How can I see my logo design samples? [back
to top]
After we receive your payment we will create a personal web page for you where we will upload your logo
concepts. Please note that these are rough drafts and
should not be considered the final product.
How many changes may I ask for my logo design?
[back to top]
Once you choose a concept to refine, you may request
unlimited changes to basic design.
What if I don't like any of initial logo designs?
[back to top]
Each package that includes the design of a logo has
its own rounds of conceptual drafts included. Each
round includes about 5 different concepts, so there
will be a good variety of concepts to choose from. In
the rare event that your rounds are used up,
additional rounds are available at $50 each.
What if I have my own idea for the logo design?
[back to top]
If you have your own ideas or requests for the design
of your logo you may indicate it in your logo order
form, or contact your project manager before any work
begins on the conceptual drafts. Please be as specific as
possible by including graphic examples in your
request.
Can you redesign my existing logo design?
[back to top]
Yes. Please provide us with the latest version of your logo
design and mention it in your logo request.
Do you do illustrations? [back
to top]
Yes. Please contact us to get our quotes on illustrations.
What is the difference between a corporate image and an illustration?
[back to top]
There is a big difference between a corporate image and an illustration. Corporate images are very simple, which makes them unique, memorable and highly recognizable from any distance and at any size. Illustrations are usually
very complicated artwork that lose their quality when reduced in size. Very busy images like these are hard to read and
recognize, therefore it is not recommended to be used
as part of your logo.
Do you make logo design for products, titles, or names?
[back to top]
Yes, we create every type of graphic identity.
When I view my stationery on the web site it seems to have different colors from my original logo design?
[back to top]
This can happen because we match your logo's RGB colors with Pantone colors for your stationery. Pantone colors may appear different on screen because we match them on the Pantone chart as it will appear when it gets printed. You will get a version of your logo in RGB colors as well.
Who keeps the rights of the created logo design?
[back to top]
All the rights of the final artwork and logos we create for our customers belong to our customers.
We retain the rights to all conceptual drafts not used in the
final design.
LOGO KIT AND FILES
What files will I get with my order? [back
to top]
You will get optimized bitmap files for viewing on a screen: (*.GIF 72dpi, *.JPEG 150dpi, PNG-24
(transparent) , high-resolution image (*.TIFF 300dpi), scalable vector files for printing (*.ai, *.eps) in RGB, and black
and white colors. If the logo has less then 4 colors we will also provide Pantone colors.
Will you provide me with scalable vector files?
[back to top]
Yes, we provide you with scalable vector files.
What is vector a scalable file? [back
to top]
Vector files are files that you can resize, scale, and even change colors or fonts without loosing any quality or resolution on your image. It's best to make GIFs or any other bitmap formats you may need for your web site. Vector files are mostly used by
graphic designers or print shops.
What is bitmap file? [back
to top]
Bitmap files are a more popular file that are best to use on the Web. You may use them on most Word applications, they are small in size, but hard to modify because of their poor resolution. You may notice a big distortion in your image if you try to scale a bitmap file. The most popular bitmap files are GIF, JPEG, TIFF and BMP.
If you wish to resize your image, it is recommended
that you use a high resolution version of the image,
or the vector version, and resize the image with an
image creation software such as Adobe Photoshop,
Illustrator or Corel Draw.
What are Pantone colors? [back
to top]
Pantone colors are used by professional print shops around the world. They are universal colors
referred to using numbers that help designers, print shops and customers talk in one language.
How can I use vector files? [back
to top]
Vector files are used on specific vector based software applications such as Adobe Illustrator and Corel Draw.
How can I use bitmap files? [back
to top]
Bitmap files may be used in a large variety of software applications, such as Adobe Photoshop, Photo Paint
and many other programs. They can be opened in most word processing applications such as Microsoft Word and many Web design programs.
Can I edit my business cards and stationery?
[back to top]
Yes, you can edit, or change all the information on your business card and stationery. You will need to have Adobe Illustrator or Corel Draw installed on your computer, because your stationery files are in a vector format.
Why does the color look different when I print it?
[back to top]
Your personal printer doesn't use the exact colors that you see on the screen. You have to calibrate your printer with the screen first for the best match.
GENERAL
Is my payment information secure? [back
to top]
Yes! We understand that making a purchase
online involves a great deal of trust on your part. We take
this trust very seriously, and we make the security and
confidentiality of your information our highest priority.
Does Adrift Graphics have any rights over the
final logo design? [back to top]
Adrift Graphics doesn't register or protect the final logo design created for its clients. We provide all the rights for
our clients to register their final logos. The client is responsible for protecting and registering the rights of
the logo. However we closely watch so no one is using our samples for false advertising without
written permission from Adrift Graphics. No one can use Adrift Graphics' logo design samples under
their name except for the client, who has all the rights
to the final logo design after full payment has been
received.
What software do you use to create the logo design?
[back to top]
Our designers work with multiple software application, mostly Adobe Illustrator.
Which of the payment methods do you
accept? [back to top]
We accept all the major credit cards: Visa, Master Card, Discovery, American Express. We also accept company checks or money orders. We do not accept bank
transfers. In a special case there is an extra fee of at least
$25 for bank transfer requests.
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